Main Themes

A quality program assessment system has two main components (assessment and evaluation) along with a strong measuring system. These form the three main theme areas for the institute:

The Measuring System

A measuring system is used to help know what you are trying to do (goals); determine how well you are doing it; analyze how you are doing it; determine which qualities that you want and how you are going to measure those qualities, and determine the level of quality you want.

The Evaluation Component

The design of an evaluation component requires creating an annual program evaluation process and a plan of action to produce the outcomes that match the standards. Individual accountability within a program involves setting standards and then identifying which individual (or individuals)  is responsible for each measure.

The evaluation component also involves designing a data collection and reporting system to measure performance against standards as well as timely reporting about performance to the appropriate individuals. In addition, there should be summative evaluation of annual performance against standards and opportunities for rewarding performance.

The Assessment Component

The design of an assessment component involves identifying the strong aspects of a program and separating them from aspects that need to be improved. Appropriate assessors should be identified for each performance area that needs the greatest improvement. Factors within each measure for the assessment need to be identified. Constant feedback should be provided until the performance reaches the desired level. Contingency funds should be set aside for providing critical resources to make needed improvements. Finally, study the use of feedback to determine its impact for future improvements.